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zoeb79663539
zoeb79663539
Participant
November 11, 2019
Answered

Student Lightroom 5.1 - The serial code that you entered is invalid

  • November 11, 2019
  • 2 replies
  • 827 views

I purchased Lightroom on Amazon several years back and used it without issue on my old computer. I tried to download to my new computer and entered the serial number provided to me by Adobe Help (who looked it up from my last registration) and then received an error code that said: "The serial code that you entered is invalid."

 

Please advise!

 

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This topic has been closed for replies.
Correct answer Jeffrey_A_Wright

Thanks for the update, Zoeb7966359!  I reviewed the e-mail address you used to post to this public discussion forum, and I see that you have an educational license for Lightroom 5.  This means that you will need to use the installation files that were provided with your purchase.  An education license for Lightroom 5 also came with a special version of the installation files that will work with that serial number.

 

Please locate the installation files that were provided with your purchase.  If the current computer does not have an optical drive, then use a computer that does to copy the installation files, or look into purchasing an external optical drive.

 

For more information, see https://helpx.adobe.com/creative-suite/kb/error-serial-number-valid-product.html.

2 replies

T
Test Screen Name
Legend
November 11, 2019

Are you using the ORIGINAL download you got at the time of purchase? Or downloading again? Are you downloading exactly the same version you originally paid for?

    zoeb79663539
    zoeb79663539Author
    Participant
    November 11, 2019

    I'm downloading onto a new computer. Adobe Support provided me the link to download so assume it was the exact same version I purchased (they confirmed what version it was before sending me the link).

    Jeffrey_A_Wright
    Community Manager
    Jeffrey_A_WrightCommunity ManagerCorrect answer
    Community Manager
    November 11, 2019

    Thanks for the update, Zoeb7966359!  I reviewed the e-mail address you used to post to this public discussion forum, and I see that you have an educational license for Lightroom 5.  This means that you will need to use the installation files that were provided with your purchase.  An education license for Lightroom 5 also came with a special version of the installation files that will work with that serial number.

     

    Please locate the installation files that were provided with your purchase.  If the current computer does not have an optical drive, then use a computer that does to copy the installation files, or look into purchasing an external optical drive.

     

    For more information, see https://helpx.adobe.com/creative-suite/kb/error-serial-number-valid-product.html.

      Sahil.Chawla
      Adobe Employee
      Sahil.Chawla
      Adobe Employee
      November 11, 2019

      Hi there,

      Welcome to the Adobe Community!

      Could you please let us know on how many computers have you installed the version of Lightroom you purchased from Amazon?

       

      Please have a look at this article for more information related to this error: https://helpx.adobe.com/in/x-productkb/global/invalid-revoked-serial-numbers.html

      Regards,
      Sahil

      zoeb79663539
      zoeb79663539Author
      Participant
      November 11, 2019

      Thanks. This is the second computer I have tried to install Lightroom on (it installed fine on the first computer). 

       

      I have read that article but am just directed to purchase another copy of Lightroom. I tried contacting Amazon (from whom I purchased it initially) and they said only Adobe can resolve this issue. 

      Jeffrey_A_Wright
      Community Manager
      Jeffrey_A_WrightCommunity Manager
      Community Manager
      November 11, 2019

      Zoeb79663539, what version of Lightroom are you attempting to install?  Are you using the installation files that were provided with your purchase?

       

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