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Ocean Beach
Ocean Beach
Participant
November 15, 2020
Question

Support left me hanging after hours of chat, that included removing all my software.

  • November 15, 2020
  • 1 reply
  • 180 views

We went through everything recommended and Creative Cloud will not install. Yes, they had me remove everything Adobe with a promise for a call 24-48 hours. No call. No software. I'm losing money, and work. I don't know what to do. 

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    1 reply

    Just Shoot Me
    Just Shoot Me
    Legend
    November 16, 2020

    Please post your system specs.

     

    Please Consider including the following in your question:
    Adobe product and version number
    Operating system and version number
    The full text of any error message (s)
    What you were doing when the problem occurred
    Screen shots of the problem
    Computer hardware, such as CPU; GPU; the amount of RAM; etc

     

    Ocean Beach
    Ocean BeachAuthor
    Participant
    November 16, 2020

    Of course, Thanks:

    MacBook Pro 2019 OS 10.15.7

    Processor: 2.4 GHz 8-Core Intel Core i9

    Memory: 64 GB 2667 MHz DDR4

    Graphics: AMD Radeon Pro 5500M 8 GB

    Intel UHD Graphics 630 1536 MB

     

    For the past month or more, I've been trying to upgrade the Creative Cloud. Every time it hung at 13%, 21.5%, and on rare occasions, 42%, never finished. Off and on, I'd look up fixes from the community, but none of them worked. Last Friday, I decided to request help from the chat tech support... after several hours of following instructions, I was finally asked to remove all Adobe products from my computer. The Tech was convinced everything would be fine, well it wasn't, and I was left in much worse shape than before. Without any software to work or meet my deadlines. My software is/was 2020. It was the most very recent CC upgrade that messed everything up. I was promised a call 24-48 hours from another tech support. That 48 hours came and went. I'm grateful for any advice. Thank you. 

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