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henryh76338011
Participant
October 14, 2018
Answered

Switched to SSD from old drive and can't uninstall to re-install

  • October 14, 2018
  • 1 reply
  • 276 views

I swapped my windows 10 hard drive for a SSD.   My old drive was split into a C and D drive.  They cloned the C drive but not the D drive.  I tappears adobe premier is ob my d drive, which of course is long gone.  When I tried to reiinstall my program (DVD disc) it said I had to uninstall.  OK.  But it won't uninstall because it can't locate the D drive.  Duh, the D drive is gone!  So why can't I uninstall and then install?  I suspect it knows it has installed before on my laptop, but can't find the D drive anymore.  And it won't let me do a new install without the uninstall!  HELP!    Or,i there an adobe help phone number I can call to get help? Thanks

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    1 reply

    John T Smith
    Community Expert
    John T SmithCommunity ExpertCorrect answer
    Community Expert
    October 14, 2018