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Participant
September 18, 2020
Question

trying to install various creative cloud apps, no error signal just stuck

  • September 18, 2020
  • 1 reply
  • 127 views

every time i try and download an app (ps, pr, mi etc) it starts the download, runs it well for a few minuets and then when it hits 8-14 percent it just hangs there indeffinetly, tried restarting my computer and my home router, looked all over for guides, unsure what to do.

 

thanks, happy rush hashana.

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1 reply

Peru Bob
Community Expert
Community Expert
September 18, 2020

See here:
https://helpx.adobe.com/creative-cloud/kb/creative-cloud-desktop-app-installation-stuck.html
https://helpx.adobe.com/creative-cloud/kb/stop-responding-downloading-apps.html
https://helpx.adobe.com/creative-cloud/kb/troubleshoot-install-logs-cc.html
https://community.adobe.com/t5/get-started/updating-adobe-creative-cloud-stuck-at-39/m-p/10916241?page=1
https://helpx.adobe.com/creative-cloud/kb/creative-cloud-app-doesnt-open.html
I had a similar issue.

Make sure that you have all Windows updates that are available.

The one thing that was causing it for me, believe it or not, was that I needed to do a clean installation of the latest Studio graphics driver from the NVIDIA website. After doing that and restarting, all was OK.