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Participant
May 1, 2020
Question

Unable to correct primary email address

  • May 1, 2020
  • 1 reply
  • 326 views

Adobe lists my email with a ".con"  instead of a   ".com " when i go to edit the correct email it says that my primary adobe id is "invalid" but the email ending in ".con "is valid???? 

 

I have tried and tried with Adobe but they so far have been useless in fixing this. Any  suggestions?

 any help would be much appreciated

Thanks for your time, Joseph Green

See attached PDF as an example

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1 reply

Nancy OShea
Community Expert
Community Expert
May 1, 2020

Use a different device/browser that accepts cookies and does not have any script blockers.

Log-in to your account below with your paid Adobe ID and password.
https://account.adobe.com/profile
Scroll down to primary e-mail and click EDIT.


If you still need help, scroll down to Support on the same page and click on Contact Adobe.

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NOTE: The pandemic is effecting all sectors. There are fewer available support agents and wait times may be longer than normal.

 

Nancy O'Shea— Product User & Community Expert