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Participant
October 10, 2019
Question

Unable to sync on Creative Cloud error message - but the file is deleted!

  • October 10, 2019
  • 1 reply
  • 510 views

The other week I deleted a folder shortly after I created it and it is stuck trying to sync the deleted file. I've searched my computer and my creative cloud for the folder called exports (as did an Adobe contact over remote access) but it is gone and I have no solution.

 

It is bugging me popping up with the error message all the time.

 

Can anyone help me stop CC from trying to sync a file that doesn't exist!?

 

Thanks, 

Carly

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    1 reply

    Tacafy大尉
    Legend
    October 10, 2019

    Good evening.
    I don't know if it helps, but I think a post about cloud storage not syncing is helpful.

    https://community.adobe.com/t5/Get-Started/Creative-Cloud-not-syncing-to-Creative-Cloud-Files-Folder/td-p/5976604