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guillaumes60652464
guillaumes60652464
Participant
April 22, 2020
Question

Was paying 2 different annual plans, switched to All Apps, but still have Photography Plan

  • April 22, 2020
  • 1 reply
  • 147 views

Hi all,

I was paying for Premiere Pro and Photography plan for the last year and a half. Today I saw the discount on the All Apps Creative Cloud plan, so I decided to upgrade.

My process was simply to go on Manage Plan -> Premiere Pro Plan -> then to change to All Apps.

It worked fine as it replaced my Premiere Pro plan with the entire suite. However, the Photography plan is still there, and obviously I don't need it as all the apps of are included with my upgrade. But if I try to cancel that Photography plan, it asks me to pay a 50 euros early cancellation fee. Now I don't find that really fair, as the whole point of getting that package was to remove my 2 other plans.

Any way I can cancel Photography without paying that 50 euros fee?

Best,
G

      This topic has been closed for replies.

      1 reply

      LinSims
      Community Expert
      LinSimsCommunity Expert
      Community Expert
      April 22, 2020

      This is a public forum, not Adobe support. Users, including the ACPs and MVPs, can't provide support for account, subscription, billing, download, or product activation issues. Support for those issues requires an Adobe employee.

      Click the following to contact Adobe customer support staff for help: 

      https://helpx.adobe.com/contact/support.html

      You must be signed in with your Adobe ID and allow cookies in your web browser for this to work.

      This is the link to the US website. If you are not in the US, the site should redirect to the page appropriate to the region associated with your ID.

      Click the chat icon at the bottom right of the page to open a chat session. Typing AGENT into the chat window should connect you directly to a CSR rather than the AI.

      If the CSR refers you to the forums, insist on speaking with a supervisor and keep moving up the chain until you get someone who knows what they are talking about.

      You can also search for Adobe customer support using your favorite search engine. This will normally provide you with a regionally appropriate phone number that you can use.

      Be aware that because of the pandemic, wait times are far longer than usual due to reduced staff and higher demand. Please be patient with the people to whom you speak. Like you, they are feeling a great deal of stress. A little patience and understanding will go a long way to helping you in your particular situation.

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