Skip to main content
J
jenniferr5095473
Participant
March 25, 2019
Question

We can't verify your subscription status

  • March 25, 2019
  • 1 reply
  • 2578 views

I am using Adobe Creative Cloud 4.8.1.435

When I try launching Photoshop (haven't tried different CC app), it says "WE CANT VERIFY YOUR SUBSCRIPTION STATUS". 

I have the Log Collector data but not sure how to share it.  Please help.

This topic has been closed for replies.

1 reply

kglad
Community Expert
kgladCommunity Expert
Community Expert
March 25, 2019

confirm that you can connect to the secure adobe servers by reading, http://helpx.adobe.com/x-productkb/policy-pricing/activation-network-issues.html

do you see both logos?

if you can and still see a connection error, white list the adobe network endpoints, https://helpx.adobe.com/enterprise/kb/network-endpoints.html

Terms & ConditionsAccessibility statement
Using the community Terms of use Privacy Cookie preferences Do not sell or share my personal information ad choicesAdChoices