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kazar4
kazar4
Participant
January 13, 2018
Answered

What happen to a student subscription upon changing emails

  • January 13, 2018
  • 1 reply
  • 6762 views

Hello, I was just wondering that if someone where to have a student/teacher subscription for Adobe Creative Cloud, what would happen to the subscription if you changed the email later from a non-school email. Would it change the price on you on the next billing cycle?, or will it ask for to confirm that you are still a student (via transcript, report card, etc) before changing your subscription price.

Thanks

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Correct answer kglad

again no. i don't even see that you can establish edu status with an edu email address.

1 reply

kglad
Community Expert
kgladCommunity Expert
Community Expert
January 13, 2018

no, education pricing depends on attending an accredited school, not your email address.

Adobe Creative Cloud Education FAQ

kazar4
kazar4Author
Participant
January 13, 2018

I understand that, but from my understanding the email address IS the proof that a person attends said accredited school, which is why I was wondering what action would they do first upon switching that email (and hence getting rid of the proof). Would they change subscription or cancel it, or would they ask the person first for another way to prove they go to the accredited school (transcript, report card, etc)

John T Smith
Community Expert
John T SmithCommunity Expert
Community Expert
January 13, 2018

I am now retired, but when I worked at a University I bought CS5 Master Collection... using my personal email since I knew I was going to retire and lose my work email address - ID Proof http://www.adobe.com/store/au_edu/academic_id.html

To change your email you need to contact support, not other users in an open forum

Chat help: Mon - Fri  5am - 7pm  (US Pacific Time) <=== NOTE DAYS AND TIME

Be sure to remain signed in with your Adobe ID before accessing the link below

Creative Cloud support (all Creative Cloud customer service issues)

https://helpx.adobe.com/contact/support.html

Also do be aware that your 1st year cost is lower than following years

-One Year Intro Price https://forums.adobe.com/thread/2270867 explains

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