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matthewuscenes
matthewuscenes
Inspiring
June 27, 2019
Answered

What happens if my credit card expires?

  • June 27, 2019
  • 2 replies
  • 3942 views

I have signed up for the annual 1TB LR Mobile plan paid monthly and my credit card expires this month. I bought it only for LR mobile but it isn't working well for me on Android (takes forever to load photos). If I don't update my credit card details can I avoid the 50% cancellation fee?

My photos are on my hard drive as well as the cloud. So I assume they will stay on my PC, LR will be disabled and I will get some emails about updating my card, which I can mark as spam and ignore.

I have a new version of the credit card, so I am asking this in case they can somehow force my bank to continue collecting the money monthly. I am not trying to scam Adobe, LR Android just doesn't work for me so it is a legitimate problem and I should be allowed to cancel. It worked fine when I signed up and is now broken, but they want the 50% fee if I cancel the legit way.

I am also going to cancel Premiere Pro mostly as it is a waste of money, but also a little spite as LR doesn't work and Adobe aren't being fair. I do want to keep InDesign though. So I assume I can just start a fresh account and subscribe to InDesign on it's own.

    Correct answer Nancy OShea

    You're asking us in an Adobe forum if it's OK to violate the terms of your service agreement?   No it's not OK.  Moreover, I think the bank will keep paying Adobe until your plan is canceled. 

    2 replies

    Nancy OShea
    Community Expert
    Nancy OSheaCommunity ExpertCorrect answer
    Community Expert
    June 28, 2019

    You're asking us in an Adobe forum if it's OK to violate the terms of your service agreement?   No it's not OK.  Moreover, I think the bank will keep paying Adobe until your plan is canceled. 

    Nancy O'Shea— Product User & Community Expert
    matthewuscenes
    matthewuscenesAuthor
    Inspiring
    June 28, 2019

    Of course "it's not OK". The question is whether I can get away with it. Sounds like you are just guessing based on bias.

    Leaning towards trying a Microsoft tablet instead of Android now (keeping LR CC and InDesign) and PP renews in November so its not too big a fee to pay.

    But I would still like to know from anyone else who has experience or knows for sure. I have given Adobe ~$1000 and the Android app isn't up to scratch so there is no ethical argument in my mind.

      Nancy OShea
      Community Expert
      Nancy OSheaCommunity Expert
      Community Expert
      June 28, 2019

      This has nothing to do with bias as  I don't work for Adobe.   You should be working with tech support.  Do you have open tickets  that you can refer to when talking to billing agents?  If not, I don't see any way out of your legal commitment.   Sorry.

      Nancy O'Shea— Product User & Community Expert
      Sahil.Chawla
      Adobe Employee
      Sahil.Chawla
      Adobe Employee
      June 28, 2019

      Moved to Adobe Creative Cloud​

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