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Participant
September 27, 2019
Question

Why does CC show activation on two versions of the same computer?

  • September 27, 2019
  • 2 replies
  • 200 views

DEVICE DATE ACTIVATED

DESKTOP-U5I914S on WINDOWS_64September 27, 2019Deactivate
DESKTOP-2I9JUQ6 on WINDOWS_64September 6, 2019Deactivate
DESKTOP-U5I914S on WINDOWSSeptember 27, 2019Deactivate

 

Why is the same computer showing up twice taking up an extra activation? This was just activated on a new PC earlier today.

    This topic has been closed for replies.

    2 replies

    Tacafy大尉
    Legend
    September 29, 2019

    Hello. If Acrobat is used in addition to CC, it may be displayed as Acrobat is currently only providing 32-bit applications. This phenomenon occurred when Photoshop and Acrobat were actually installed on 64-bit Windows 10.

    Participant
    September 30, 2019
    Thank you - I'm not sure what this means for the activation licensing but hope it does't take one away just because Adobe is double-counting their apps.
    Nancy OShea
    Community Expert
    Community Expert
    September 27, 2019

    Try deactivating one and see what happens.

     

    Nancy O'Shea— Product User & Community Expert