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dianac83932594
Participant
September 23, 2019
Question

Wrong charge

  • September 23, 2019
  • 2 replies
  • 577 views

Hello! i have the student membership (paid monthly) but between September 12-22 Adobe has has charged me 3 times the amount. I wann know how i can get back my money? Pls help

 

 

    This topic has been closed for replies.

    2 replies

    Ani*Adobe
    Community Manager
    Ani*AdobeCommunity Manager
    Community Manager
    September 24, 2019

    Hi there,

    Currently there are two orders under your account which is causing the double billing.

    Please contact https://helpx.adobe.com › support to help you with cancelling one of them.

    ^Ani

      Peru Bob
      Community Expert
      Peru BobCommunity Expert
      Community Expert
      September 23, 2019

      This is a user to user forum with only some Adobe Employee participation.

      Please go here:

      https://helpx.adobe.com/contact.html?step=STAM_downloading-installing-setting-up_serial-numbers-redemption-codes_stillNeedHelp

      and

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