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Russo5150
Russo5150
Inspiring
October 28, 2020
Answered

WTF Happened?! In the latest auto-updates

  • October 28, 2020
  • 2 replies
  • 471 views

So, 10/20 - my computer acted like it had a virus, well found out all my Adobe Cloud apps were redownloaded?! My icons were disappearing and other icon appearing.. Now I'm having issues with Adobe After FX and stuff with uninstalling; The apps say they have been removed. But the apps are still installed. CC won't load up.. error when I try a run a uninstaller of CC app. What in the world is going on Adobe?!

This topic has been closed for replies.
Correct answer Russo5150

Thanks! I'm installed 17.1.4 version of After FX (getting rid of the 17.5) and everything is fine. I was able to render, the problem ran alot better. Everything is working now! I'm happy! I was able to upload my little gallery for my welding company's DSS - 

 

https://youtu.be/i8ektzztuLc

 

I appreciate the help!

2 replies

Just Shoot Me
Just Shoot Me
Legend
October 28, 2020

You should Turn OFF all Auto Update options.

    Russo5150
    Russo5150Author
    Inspiring
    October 29, 2020

    Thanks, I'm going to. By installing the 17.1.4 version (getting rid of the 17.5) it fixed my issues. What's up with the 17.5 version?! Is others having issues... crazy!

    kglad
    Community Expert
    kgladCommunity Expert
    Community Expert
    October 28, 2020

    are adobe programs that only things that are misbehaving on your computer?

     

    if no, you should run several antivirus checks and anitmalware checks.

     

    if yes:

     

    first try, resetting the cc app: To reset the Creative Cloud desktop app, make sure it's in the foreground, then press:

    Win: Ctrl + Alt + R
    Mac: Cmd + Opt + R

    if that fails, try to repair
    https://helpx.adobe.com/download-install/kb/creative-cloud-install-stuck.html

    if that fails go ahead and uninstall/reinstall per the above link

    if that fails, do a clean cc install following each applicable step:

    uninstall every cc app including preferences, https://helpx.adobe.com/creative-cloud/help/uninstall-remove-app.html
    then uninstall the cc desktop app, https://helpx.adobe.com/creative-cloud/help/uninstall-creative-cloud-desktop-app.html
    clean your computer of cc files per http://www.adobe.com/support/contact/cscleanertool.html
    check for, and if available, update your os
    restart your computer (don't skip this)
    reinstall the cc desktop app, https://creative.adobe.com/products/creative-cloud.
    if you're unable to install the cc desktop app at this stage, use an administrator account (solution 4 here, https://helpx.adobe.com/creative-cloud/kb/creative-cloud-missing-damaged.html)
    use the desktop app to install your cc programs/trials

    Russo5150
    Russo5150AuthorCorrect answer
    Inspiring
    October 29, 2020

    Thanks! I'm installed 17.1.4 version of After FX (getting rid of the 17.5) and everything is fine. I was able to render, the problem ran alot better. Everything is working now! I'm happy! I was able to upload my little gallery for my welding company's DSS - 

     

    https://youtu.be/i8ektzztuLc

     

    I appreciate the help!

    kglad
    Community Expert
    kgladCommunity Expert
    Community Expert
    October 29, 2020

    you're welcome.

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