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michaeld24719553
Participant
November 22, 2018
Question

Yet another complaint regarding membership subscriptions.

  • November 22, 2018
  • 1 reply
  • 458 views

I had a creative cloud subscription a few years ago, and fell a victim to the dreadful auto renewal feature Adobe use.

(I'm not sure the legality of having an auto renewal feature that doubles the payment for the same service, but I guess thats another question to a different person!)

I found that I needed their service again, and somewhat tentatively signed up again, but cancelled the plan almost immediately in order not to be charged. Sure enough, into my inbox lands the auto renew email, stating the service will be renewed, should you wish to cancel, merely go to your account, blah, blah, blah.

I had already done this step about a year ago, but repeated the steps, to be sure, to be sure.....(see the Irish connection there...as they locate in Ireland in order to minimise their taxes like good global citizens they are!!!) intent on not falling foul of this insidious attempt to gouge customers for ridiculous amounts of money.

But hey....guess what.......?

Yep, auto renew strikes again, and here I am chasing another refund from the same corporation that doesn't give a rats about its customers.

I will find an alternative to the products I have to subscribe to, I'm not going through this rubbish again.

This topic has been closed for replies.

1 reply

Abambo
Community Expert
AbamboCommunity Expert
Community Expert
November 22, 2018

michaeld24719553  wrote

(I'm not sure the legality of having an auto renewal feature that doubles the payment for the same service, but I guess thats another question to a different person!)

There is no such thing as an auto renewal doubling the payment. There is only a first year special price as you were told before signing off. The conditions also state, that the renewal will occur at the then current prices. I'm sorry that you may have overread this.

michaeld24719553  wrote

I found that I needed their service again, and somewhat tentatively signed up again, but cancelled the plan almost immediately in order not to be charged. Sure enough, into my inbox lands the auto renew email, stating the service will be renewed, should you wish to cancel, merely go to your account, blah, blah, blah.

again.

That's OK. Adobe mailed you to warn you about the soon to come auto renewal. That's correct business practice.

michaeld24719553  wrote

I had already done this step about a year ago, but repeated the steps, to be sure, to be sure.....(see the Irish connection there...as they locate in Ireland in order to minimise their taxes like good global citizens they are!!!) intent on not falling foul of this insidious attempt to gouge customers for ridiculous amounts of money.

But hey....guess what.......?

Yep, auto renew strikes again (...)

So you are saying that despite having canceled in-time you got auto renewed?

ABAMBO | Hard- and Software Engineer | Photographer
M
michaeld24719553Author
Participant
November 22, 2018

I'm wondering what you are offering here and in what capacity your reply is tendered?

Are you a lawyer conversant with contract law, unfair terms of a contract, misleading statements and the rights of consumers regarding recurring payment schedules for those items ostensibly different from what was originally purchased?

Why is it that you hide behind the terms of the contract and offer a glib "I'm sorry you may have overread this" yet after reading that I had cancelled the plan way before the expiry and received an auto renew email you say 'thats ok...thats correct business practice'

That business practice may be ok had the plan not been cancelled, but it had, and forewarned me that my attempt to cancel, (following the conditions as stipulated in the contract) had not been actioned by the company. It had the effect of pre-warning me that I was about to enter, not for the first time I hasten to add, the Adobe contract cancellation nightmare the internet warns people of.

But in response to your question, which I thought was made clear in my original post, yes. Despite cancelling, twice in fact, and both in time (as per the contract) auto renew debited my account with an unauthorised transaction.

Abambo
Community Expert
AbamboCommunity Expert
Community Expert
November 22, 2018

Well, I simply can't confirm your user experience. And I've also cancelled my subscription...

Why is it that you hide behind the terms of the contract and offer a glib

I do not need to hide. I'm a user similar to you!

ABAMBO | Hard- and Software Engineer | Photographer
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