access to online help – settings somewhere?

Question

Hm. Just tried to check something in the F1 online help, and hit the snag shown in the screenshot: "Connect to the Internet and try the page again." With an always-on connection here at the office, I'm naturally inclined to suspect the corporate firewall or other gatekeepers, but what do I need to tell them so they can decide not to give me access?

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RoboColum_n_ · Answer

I think you'd be best placed asking your IT peeps to add all Adobe domains to their list of trusted sites. In the meantime try accessing the help via the link below:

http://help.adobe.com/en_US/FrameMaker/9.0/Using/index.html - substituting "9.0" for your FM version

There is also a page full of other product documentation:

http://www.adobe.com/support/documentation/en/framemaker/

However your image displays the Adobe AIR application that is by default used to access help for any Adobe products. I'm not sure if this accesses the same URLs as those covered above. Do you have any other Adobe products installed? If you have you can select the help via the drop down next to the search field. If all products are unavailable it suggests a problem at your end with the AIR application.

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