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S
StanleyXI
Participating Frequently
February 28, 2012
Question

Error # 10024, 5989862, 5990284, 4795407

  • February 28, 2012
  • 1 reply
  • 1514 views

Hi all,

today i try to open my saved *fm document but framemaker crashes all the time. The *.backup.fm also the same, *.recover.fm does not exist!

I need help as soon as possible!

This topic has been closed for replies.

1 reply

R
Russ Ward
Legend
February 28, 2012

Stanley,

It could be that the document is corrupt, or more likely, there is something in it that Frame doesn't like. You haven't specified which version of FM you are using. If you are using FM9 or FM10, try to close all pods and/or reset the workspace. Some pods require analysis of a document to populate their contents, so perhaps it is a bug in the GUI that is causing the crash.

Also, are you using any aftermarket plugins? If so, you might consider disabling those to see if they might have a bug that is causing the crash.

Russ

S
StanleyXIAuthor
Participating Frequently
February 28, 2012

Hello Russ,

we use FM10 with the latest release and without any addons, plugins or staff like this. Please gif me a procedure to close all reqired pods and RESET the workspace! It sounds very interesting/helpful and easy to implement.

Sorry for my english, i'm not an native english speaker.

kind regards

Marco

R
Russ Ward
Legend
February 28, 2012

Marco,

In the upper right corner of the FrameMaker window, next to the minimize/maximize/close buttons, there is the workspace button with the current workspace name as the text. Click that button and select Reset Workspace. For individual pods, you can double click the tabs to minimize them. Or, to close them completely, right-click a tab and select Close.

I do not know if this will help you. I only offer it as a suggestion because I know that the workspace tools do a bit of processing when you open a file and there could be something unexpected happening. It is what I would try first.

Russ

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