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A
Anonymous
May 5, 2011
Question

fatal error on trial download?

  • May 5, 2011
  • 1 reply
  • 577 views

Trying to download FM 10/Windows from the download page, and get this message from the Akamai download tool:

"Download manager fatal error: Could not find the requested file on the server."

This seems to reference a file named WWEFDJ.exe. Can anyone confirm where the files can be successfully downloaded? Thanks.

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1 reply

A
Art_Campbell1
Inspiring
May 5, 2011

I haven't seen that error, but the download manager does produce two files, one .exe and another. The .exe uses the second file during the installation.

Usually the files are either in your browser's \Download folder or on your desktop.

However -- I haven't been able to get the download manager to work in Firefox or Chrome -- it's only worked for me under IE. So you may want to try with IE too.

Also, Adobe doees provide free install support; may be worth a call to see if they have thoughts....

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