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RickNoll
RickNoll
Inspiring
February 27, 2013
Question

TCS 3.5 Frame Maker 10 "Licensing for this product has expired."

  • February 27, 2013
  • 1 reply
  • 1538 views

Today I tried accessing Frame Maker in TCS 3.5 and it will not let me start it. Has anyone else had this problem? How do I fix this? Everything else in TCS works and Frame Maker use to work.

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    1 reply

    Jeff_Coatsworth
    Community Expert
    Jeff_CoatsworthCommunity Expert
    Community Expert
    February 27, 2013

    See the announcement at the top of this forum for the patch that Adobe released for this issue.

    EDIT - Sorry, it's gone - try here - http://blogs.adobe.com/techcomm/2013/01/update-on-the-issue-of-framemaker-10-not-launching.html

    Message was edited by: Jeff_Coatsworth

    RickNoll
    RickNollAuthor
    Inspiring
    February 27, 2013

    I downloaded that and tried it... would not load. Said it needed an update to the Adobe App Manager. Downloaded the new App Manager, installed it, checked with it and it said everything was updated. Downloaded the patch to fix Frame Maker again but it came up with Update Failed: Updates could not be applied. Adobe Application Manager may be damaged. Download and install a new copy of Adobe Application Manager. Classic switching the goal posts if you ask me...

    I downloaded a new version, installed it and restarted the computer. Same problem, update failure. Tried to start Frame Maker to see if it was fixed... same error - "Licensing for this product has expired."

    Any other suggestions would be helpful?

    I tried contacting Adobe direct but I get stuck in a loop of prewritten FAQ questions, never ever reaching a point where I can text or email all this to a person.

    Jeff_Coatsworth
    Community Expert
    Jeff_CoatsworthCommunity Expert
    Community Expert
    February 27, 2013

    Try this:

    Contact Adobe Support for Adobe Captivate, Adobe RoboHelp, Adobe FrameMaker, Adobe Tech Comm. Suite & Adobe E-Learning Suite by dialing :

    　

    Via Phone:　　　　　　　　　　　　　　　　　　　　　　　　　 USA　　 1-800-833-6687　 Option 2 > Option 5 > Option 3

    　

    Via Email:　　　　　　　　　　　　　　　　　　　　　　　　　　　　 mailto:TCS.SUPPORT@adobe.com

    　

    You can dial this number for any customer service and technical question.

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