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첸
첸27068361uhrk
Participant
March 25, 2023
Answered

작업하다 멋대로 꺼집니다.

  • March 25, 2023
  • 2 replies
  • 414 views

프로그램 실행하고 작업한지 얼마 안가서 꺼집니다.

파일용량이 커서 그런가 해서 이미지를 잘라 용량을 줄이기도 했는데도 끊깁니다.

플러그인-보조저장위치도 설정해보아도 꺼집니다.

대체 뭐가 문제인지를 모르겠네요..

This topic has been closed for replies.
Correct answer Anubhav M

Hello @첸27068361uhrk,

 

We understand how frustrating it can be to experience crashes. If you're using a Wacom Tablet, we recommend trying an older version of the driver (6.3.46-2) to see if it resolves the issue. Also, if you are using a Windows computer and have Antivirus software enabled, kindly try adding the Adobe applications to the exclusion list or disabling the Antivirus software temporarily to check if it helps.

 

If not, please follow the steps in this help article (https://helpx.adobe.com/illustrator/kb/fix-crash-on-launch-issues.html) and let us know your observations. Also, kindly share the crash report using the steps in this article (https://helpx.adobe.com/illustrator/kb/crash-next-steps.html) and use the same email account as your community account for quick tracking. We appreciate your time and efforts in resolving this issue.

 

Looking forward to your response.

 

Thanks,

Anubhav

 

Note: Marking correct for visibility.

2 replies

Anubhav M
Community Manager
Anubhav MCommunity ManagerCorrect answer
Community Manager
March 29, 2023

Hello @첸27068361uhrk,

 

We understand how frustrating it can be to experience crashes. If you're using a Wacom Tablet, we recommend trying an older version of the driver (6.3.46-2) to see if it resolves the issue. Also, if you are using a Windows computer and have Antivirus software enabled, kindly try adding the Adobe applications to the exclusion list or disabling the Antivirus software temporarily to check if it helps.

 

If not, please follow the steps in this help article (https://helpx.adobe.com/illustrator/kb/fix-crash-on-launch-issues.html) and let us know your observations. Also, kindly share the crash report using the steps in this article (https://helpx.adobe.com/illustrator/kb/crash-next-steps.html) and use the same email account as your community account for quick tracking. We appreciate your time and efforts in resolving this issue.

 

Looking forward to your response.

 

Thanks,

Anubhav

 

Note: Marking correct for visibility.

Monika Gause
Community Expert
Monika GauseCommunity Expert
Community Expert
March 25, 2023

Please tell us which Illustrator version, system and hardware this is.

How large is your file? Do other files work?

 

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