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Illusgreta
Illusgreta
Participant
August 25, 2023
Question

Adobe Illustrator keeps crashing on MacBookPro

  • August 25, 2023
  • 1 reply
  • 217 views

My Adobe Illustrator keeps crashing on MacBook Pro. It opens, then once I try to do anything it crashes. 

 

Details: macOS Ventura Version 13.4

Illustrator Version 27.8.1

 

I have tried to uninstall and reinstall, which didn't help, unfortunately. 

 

I have also sent a report to Apple. I would appreciate any help!

This topic has been closed for replies.

1 reply

A
Community Manager
Anubhav MCommunity Manager
Community Manager
August 25, 2023

Hello @Illusgreta,

 

We understand how frustrating it can be to experience crashes in Illustrator. Would you mind trying the steps shared in this help article (https://helpx.adobe.com/illustrator/kb/fix-crash-on-launch-issues.html) and checking if it helps? Also, kindly share the crash report using the steps in this article (https://helpx.adobe.com/illustrator/kb/crash-next-steps.html) and use the same email account as your community account for quick tracking. We appreciate your time and efforts in resolving this issue.

Looking forward to your response.

 

Thanks,
Anubhav

    Illusgreta
    IllusgretaAuthor
    Participant
    August 27, 2023
    Hello,

    I have tried all the recommended steps, unfortunately without success.

    I’ve the my crash logs and crash report to Adobe as well.

    Please advise further steps!

    Best Regards

    Greta Grabner
    A
    Community Manager
    Anubhav MCommunity Manager
    Community Manager
    September 5, 2023

    Hello @Illusgreta,

     

    Sorry for the delayed response, and thanks for sharing the crash logs. Our team has identified a problem with the Wacom drivers that might be causing the problem.

     

    Would you mind trying to perform a clean reinstall of the latest Wacom drivers (https://support.wacom.com/hc/en-us/articles/1500006264541-How-do-I-uninstall-manually-and-re-install-the-Wacom-driver-on-macOS-for-a-Pen-Tablet-Pen-Display-or-Pen-Computer-) and checking if it helps?

     

    Looking forward to hearing from you.

     

    Thanks,

    Anubhav

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