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donaldg25000104
donaldg25000104
Participating Frequently
June 28, 2018
Question

Adobe Illustrator will not open

  • June 28, 2018
  • 1 reply
  • 363 views

Hi my Adobe Illustrator will not open, it only shows the spinning Wheel and "Not Responding" please help as there's no one to talk too either as far as Technical Support on here

    This topic has been closed for replies.

    1 reply

    John T Smith
    Community Expert
    John T SmithCommunity Expert
    Community Expert
    June 28, 2018

    When you ask a question you need to provide some basic information

    -Forum quick start https://forums.adobe.com/docs/DOC-5601

    Mac or Windows, and EXACTLY which version of the operating system?

    Recent Mac AND Windows operating systems have been known to cause "odd" problems

    Are you using a computer Administrator account with full read/write permission?

    Exactly which version of the program do you have that is causing problems?

    donaldg25000104
    donaldg25000104Author
    Participating Frequently
    June 28, 2018

    Hi, its a Windows 10 platform PC, and newest Creative Cloud Suite, Adobe Illustrator CC 2018. Everything is updated. Actually this didn't start happening until after the latest update to Illustrator. And yes I have it on my PC which I am the Administrator and have full read/write permissions. It's the latest version that is not opening, just after this latest update.

    Monika Gause
    Community Expert
    Monika GauseCommunity Expert
    Community Expert
    June 28, 2018

    Did you delete the preferences when updating?

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