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Participant
June 17, 2023
Answered

Arquivo .AI com problema

  • June 17, 2023
  • 2 replies
  • 425 views

Olá, pessoal. Meu notebook desligou do nada e eu estava com o AI aberto.

 

Só que quando eu fui abrir novamente, depois do notebook reiniciado, o arquivo que eu trabalho não abre mais. E aparece a mensagem abaixo.


Alguém sabe como resolver?

 

Abraços

 

This topic has been closed for replies.
Correct answer Anshul_Saini

Hello @Flávio3055461806oc,

 

I'm sorry to hear about the issue you encountered with your Illustrator file. It seems that the sudden shutdown of your notebook might have caused the file to become corrupted. Unfortunately, once a file is corrupted & text import options dialog appears on opening a file, there is usually no way to recover its content.

 

To avoid similar situations in the future, I recommend saving your work regularly while working on it to prevent data loss in case of unexpected shutdowns or other issues.

 

If you have any other questions or need further assistance, feel free to reach out.

 

Best,
Anshul

2 replies

Anshul_Saini
Community Manager
Anshul_SainiCommunity ManagerCorrect answer
Community Manager
June 30, 2023

Hello @Flávio3055461806oc,

 

I'm sorry to hear about the issue you encountered with your Illustrator file. It seems that the sudden shutdown of your notebook might have caused the file to become corrupted. Unfortunately, once a file is corrupted & text import options dialog appears on opening a file, there is usually no way to recover its content.

 

To avoid similar situations in the future, I recommend saving your work regularly while working on it to prevent data loss in case of unexpected shutdowns or other issues.

 

If you have any other questions or need further assistance, feel free to reach out.

 

Best,
Anshul

Larry G. Schneider
Community Expert
Community Expert
June 17, 2023

You can try opening a new document and placing the file in it. No guarantees.