Skip to main content
M
Mohmaed Adawy
Participant
June 20, 2022
Answered

Can't Save

  • June 20, 2022
  • 4 replies
  • 359 views

When I click Save as, the word save does not appear ?

 

 

This topic has been closed for replies.
Correct answer Anubhav M

Hello @Mohmaed Adawy,

 

Sorry to hear about this experience. I would request you try updating Illustrator to version 26.3.1 and the macOS on your system to version 12.4 or later, as suggested by Assause , and check if it works.

 

If that doesn't help, kindly try the steps shared in this help article (https://helpx.adobe.com/in/illustrator/kb/unable-to-save-files-macOS.html) and share your observations.


Looking forward to hearing from you.

 

Thanks,
Anubhav

 

Note: Marking correct for visibility.

4 replies

Anubhav M
Community Manager
Anubhav MCommunity ManagerCorrect answer
Community Manager
June 29, 2022

Hello @Mohmaed Adawy,

 

Sorry to hear about this experience. I would request you try updating Illustrator to version 26.3.1 and the macOS on your system to version 12.4 or later, as suggested by Assause , and check if it works.

 

If that doesn't help, kindly try the steps shared in this help article (https://helpx.adobe.com/in/illustrator/kb/unable-to-save-files-macOS.html) and share your observations.


Looking forward to hearing from you.

 

Thanks,
Anubhav

 

Note: Marking correct for visibility.

Mike_Gondek10189183
Community Expert
Mike_Gondek10189183Community Expert
Community Expert
June 21, 2022

 

assause
Community Expert
assauseCommunity Expert
Community Expert
June 21, 2022

Is it an older version of the OS, such as macOS 12.0.1?
Earlier versions are buggy and affect Illustrator saving.
If so, you should use the latest version, 12.4.

 

If your OS is not old, reset your preferences.

sishamIAGD
Community Expert
sishamIAGDCommunity Expert
Community Expert
June 20, 2022

Can you supply more information please?

What setup do you have?

What version do you run?

How long has this been happening?

Has anything been changed to make this happen?

Have you reset preferences?

Have you got this informtion to help us help you?

M
Mohmaed AdawyAuthor
Participant
June 20, 2022

@sishamIAGD 
No, this a new things happen  This happen since 4 days ago 
No, I don't changed any things 
Export ( png - jpg - ........ ) has work 
I have problem in ( Save as ) only
My version ( v 26.3.1 )

Terms & ConditionsAccessibility statement
Using the community Terms of use Privacy Cookie preferences Do not sell or share my personal information ad choicesAdChoices