Cant save file as .bmp because of invalid request of the Photoshop Adapter

Forum|Forum|2 years ago
November 22, 2023
2 replies
653 views

Hey, I am trying to save a file as .bmp but I get this error message. I am using different elements gathered from different .ai files, and saving as .jpeg is no problem. But when trying to save as .BMP (which i need) this problem appears. Anyone know what to do?

PS. I had some symbols in my project, and tried to break the link to see if that made any differences, but it did not. Using Illustrator 2024.

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Correct answer Baguett

I contacted Adobe customer service and they fixed it for me! Dont know how but it works.

B

BaguettAuthorCorrect answer

Participant

I contacted Adobe customer service and they fixed it for me! Dont know how but it works.

Monika Gause

Community Expert

Glad you could get it solved.

Monika Gause

Community Expert

I'm not seeing this on a Mac.

Does it work with a new file and a simple shape?

Trying to find out if it is something general or file related.

B

BaguettAuthor

Participant

It is file related, as creating a new empty file with simple shapes is saving correctly as .BMP files.

Monika Gause

Community Expert

Did you use anything raster based in the file?

Placed a raster element?

Used raster based effects?

This could be a call to some Windows (system) library going wrong. Maybe you want to contact Customer Care. I have searched that error message, but could only find some ancient threads about it. https://helpx.adobe.com/contact.html

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