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A
Anri23219864zt7f
Participant
May 12, 2023
Question

CC library wont initialize in Ai even after doing all troubleshooting instructions

  • May 12, 2023
  • 1 reply
  • 607 views

My library all of sudden stopped initializing in my illustrator. I've followed all the troubleshooting steps from this support article:
https://helpx.adobe.com/ca/creative-cloud/kb/creative-cloud-libraries-panel-doesn-t-load-in-desktop-products.html#:~:text=Relaunch%20the%20Creative%20Cloud%20Library&text=Use%20the%20following%20keyboard%20shortcuts,Windows%3A%20Ctrl%2BAlt%2BR

 

nothing seemed to work. I've also followed these steps from solution 1 (Solution 2, I wasn't sure about, the link to the cc cleaner wasn't working):
https://helpx.adobe.com/in/creative-cloud/kb/libraries-panel-not-working.html

 

I've updated all my adobe products to the latest versions.

 

Please help!

 

This topic has been closed for replies.

1 reply

Anubhav M
Community Manager
Anubhav MCommunity Manager
Community Manager
May 12, 2023

Hello @Anri23219864zt7f,

 

We understand that encountering technical issues can be frustrating. Would you mind trying to run Illustrator under a different administrator account (Windows / macOS) and checking if it helps?

 

Looking forward to hearing from you.

 

Thanks,

Anubhav

A
Anri23219864zt7fAuthor
Participant
May 16, 2023

Yes it worked once I run Illustrator on a different admin account but what does this mean? How can I get it to work on my original admin account? 

Monika Gause
Community Expert
Monika GauseCommunity Expert
Community Expert
May 16, 2023

If that works, it's a sign that something has gone wrong in your current account. That could be preferences issues in Illustrator, or something messeg up in your Cloud settings or something completely unrelated to Adobe (with Illustrator just being the first app to react to it).

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