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Inês26600969b5j8
Participant
October 14, 2022
Question

Crach no Illustrator

  • October 14, 2022
  • 2 replies
  • 143 views

O programa está constantemente a crachar,  bloquear e a ir a baixo. Já desinstalei e instalei diversas vezes e continua a acontecer.

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2 replies

A
Community Manager
Anubhav MCommunity Manager
Community Manager
October 14, 2022

Hello @Inês26600969b5j8,

 

Sorry to hear about this experience. Would you mind trying the suggestions shared in this help article (https://helpx.adobe.com/illustrator/kb/fix-crash-on-launch-issues.html) and checking if it helps?

 

Also, kindly share the crash report by following the steps shared in this help article (https://helpx.adobe.com/creative-cloud/kb/cc-log-collector.html). While submitting the report, please use the same email id as the community so we can locate it quickly.

 

Looking forward to your response.

 

Thanks,

Anubhav

Mylenium
Mylenium
Legend
October 14, 2022

Without any system information and other technical details we can't really tell you anything. You need to be much more specific.

 

Mylenium 

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