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Mohamed Redha31893138ziue
Participant
August 25, 2023
Question

Creative cloud and illustrator

  • August 25, 2023
  • 2 replies
  • 137 views

Good morning,

I bought the creative cloud subscription about 2 weeks ago and now adobe lightroom and ilustrator are asking me to pay to use them I don't understand why this is happening?

Could anyone help me please ?

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2 replies

Anshul_Saini
Community Manager
Anshul_SainiCommunity Manager
Community Manager
August 25, 2023

Hello @Mohamed Redha31893138ziue,

 

I understand your concern. It seems that despite your Creative Cloud subscription purchase, Adobe Lightroom and Illustrator are prompting you to pay again. This issue can be resolved.

 

I recommend trying the following steps:

  • As Monika suggested, try the steps suggested on the following helpx to stop the trial mode after your purchase: Stop Creative Cloud Trial Mode After Purchase.
  • Try logging out and then signing in using the Google login method during the sign-in process. This approach might help resolve the issue you're facing.

 

If the problem persists, please don't hesitate to reach out to us.

 

Best regards,

Anshul Saini

Monika Gause
Community Expert
Monika GauseCommunity Expert
Community Expert
August 25, 2023

Please try this: https://helpx.adobe.com/manage-account/kb/stop-creative-cloud-trial-mode-after-purchase.html 

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