ERROR when opening files on Illustrator 23.1.1 on macOS Catalina

Hi Alex,

We have recently released an update for Illustrator 2020 (v 24.0) which contains some stability fixes. Please update the applications to the latest versions and let us know how it goes.

Regards,

Srishti

"There is not like this is nuclear physics."

Exactly. I know a lot of people who didn't have any issues at all after updating to Catalina. They just kept on working.

Hi Alex,

Sorry to hear about the trouble you are facing with Illustrator while opening the files. I would request if you can share a few more details like: 

1. Could you please confirm the macOS version.
2. Is the issue related to a specific document?
3. Where are the files saved which you are trying to open (Network Drive/ System Hard Drive/ Shared Folder on System /External Hard Drive)?
4. When did this start happening? Are there any recent changes made to your system? For example, any antivirus, system updates or web extensions installed recently.

Regards

Rishabh