Skip to main content
B
Benson5E83
Participant
June 25, 2021
Question

HELP ME, I CAN'T OPEN THE ILLUSTRATOR

  • June 25, 2021
  • 2 replies
  • 405 views

What happend to my software? I have checked all the language set, and they're all correct. But illustrator is still show this window to me.

I really need help! Pls~

This topic has been closed for replies.

2 replies

Mohammad.Harb
Community Expert
Mohammad.HarbCommunity Expert
Community Expert
June 26, 2021

After changing the language, did you restart your computer? If yes, then try Rest preferences settings 

B
Benson5E83Author
Participant
June 28, 2021

Thanks for your reply~ i think there is some error in the updated version (25.3.1), because i've fixed problem by reinstalling the older version (25.2.3) via CC Desktop app. Hopefully, Adobe team could find and fix it soon.

Ashutosh_Mishra
Ashutosh_Mishra
Inspiring
June 26, 2021

Hi there,

 

Apologies for the delayed response. We're sorry to hear about your experience. Would you mind sharing version of the OS & Illustrator?  What language have you selected for OS & Creative Cloud app? Do you have any other version of the app installed on the machine? This information would help us assist you accordingly.

 

Looking forward to your response.

 

Regards,

Ashutosh

B
Benson5E83Author
Participant
June 28, 2021

Hi Ashutosh,

 

i've fixed the problem by reinstalling the older version Illustrator CC (25.2.3) via CC Desktop app.

So i guess that there is an error happended in the updated version (25.3.1), and i will not update Illustrator CC any more until Adobe team find and fix it.

BTW, my company purchased CC lincense for Simple Chinese version.

Thanks for your reply!

 

BR,

Benson

Terms & ConditionsAccessibility statement
Using the community Terms of use Privacy Cookie preferences Do not sell or share my personal information ad choicesAdChoices