Skip to main content
E
ebonat
Participant
September 4, 2023
Answered

High resolution printing is not saved at printer driver

  • September 4, 2023
  • 1 reply
  • 380 views

I do drawings to be printed. I have two Epson and one Canon printers, with photo and no photo quality. When I need to print, first, I set the quality at printer driver trough Illustrator print window. But, when I come back to driver window the resolution is standart again. So, each time I have to print I must set high quality again. This is a recent issue at Win11. When I do it at Win10 works fine (different computers).

 

Thanks in advance.

 

Illustrator V.27.8.1

Dell Inspiron 15 5510 11th Gen i5 16GB

This topic has been closed for replies.
Correct answer Anubhav M

Hello @ebonat,

 

We understand that having to redo the print settings every time can be a frustrating experience. Would you mind trying to perform a clean reinstall of the printer drivers (Canon / Epson) and checking if it helps?

 

Also, try restoring the legacy print window in Windows 11 by following the suggestions shared in this third-party help article (https://www.winhelponline.com/blog/restore-legacy-print-dialog-windows-11/) and share your observations.

 

Looking forward to hearing from you.

 

Thanks,

Anubhav

1 reply

A
Community Manager
Anubhav MCommunity ManagerCorrect answer
Community Manager
September 5, 2023

Hello @ebonat,

 

We understand that having to redo the print settings every time can be a frustrating experience. Would you mind trying to perform a clean reinstall of the printer drivers (Canon / Epson) and checking if it helps?

 

Also, try restoring the legacy print window in Windows 11 by following the suggestions shared in this third-party help article (https://www.winhelponline.com/blog/restore-legacy-print-dialog-windows-11/) and share your observations.

 

Looking forward to hearing from you.

 

Thanks,

Anubhav

    E
    ebonatAuthor
    Participant
    September 5, 2023

    Hi @Anubhav M 

    Thaks for your help.

    I had already done a fresh install for all printer´s drivers and for Illustrator but nothing solved the issue.

    Your direction for the link helped and the help in the article works well. Now I have the legacy printer window and all settings are working fine.

    Thanks.

    My best regards.

    A
    Community Manager
    Anubhav MCommunity Manager
    Community Manager
    September 8, 2023

    Hello @ebonat,

     

    Thank you for letting us know that the solution provided worked for you. We're glad to hear that your issue has been resolved. To help other users with similar problems, would you mind marking the answer as correct? We appreciate your contribution to the community. Let us know if you have any more questions or concerns. We're always here to help.

     

    Thanks,

    Anubhav

    Terms & ConditionsAccessibility statement
    Using the community Terms of use Privacy Cookie preferences Do not sell or share my personal information ad choicesAdChoices