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Participant
September 22, 2023
Question

How to recover crashed .ai file?

  • September 22, 2023
  • 2 replies
  • 235 views

My ai file got damaged. I put my laptop on sleep mode and took some time off. When I came back, it automatically started system update. After system update, when I opened my file. It was not editable anymore. It was converted to pdf file (it appears like ai file in my folder but when I open it in illustrator it opens like pdf and my work appears like pictures and it is not editable anymore. This was my hard work was working on it from the last 15 days. Do you have any idea how can I recover it ??

 

Here's the link:

 

 

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2 replies

Anshul_Saini
Community Manager
Community Manager
September 27, 2023

Hello @Maria324595856awh,

 

I understand how frustrating it can be to lose your hard work, and I'm sorry to hear about the issue you're facing with your Ai file. I appreciate Monika tagging me for assistance.

 

I attempted to access the file using the provided link, but it appears that the file link is not public. To assist you further, please ensure that you share a link with public access so that I can take a closer look at the file and try to determine if there's a way to recover it. Please ensure that the file is shared with the necessary permissions for me to access it.

 

While I'll do my best to help, I can't guarantee a full recovery, but I'll certainly explore any available options.

 

Thank you for your understanding, and I hope we can work toward a solution for your file.

 

Best regards,

Anshul Saini

Monika Gause
Community Expert
Community Expert
September 22, 2023

You probably can't recover it.

 

@Anshul_Saini  can you please try?