I need a fix for Adobe Illustrator for iPad

Forum|Forum|2 years ago
November 27, 2023
2 replies
151 views

Since downloading the new iPadOS 17.1.1 the Adobe Illustrator app opens and then instantly crashes as soon as I open a file. Can you please tell me how I can fix this?

Performance

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W

Will338609456ci3

Participating Frequently

same here. after update to ios 17 illustrator keeps crashing. hasn't been working for days now...

Anubhav M

Community Manager

Hello @Matt22294179s77a, @Will338609456ci3,

We understand how frustrating it can be to experience crashes in Illustrator, especially in the middle of work. Would you mind updating the OS and the Illustrator app to the latest version and checking if it helps?

(https://adobe.ly/474njOz), (https://adobe.ly/3RrQRzV)

Also, kindly check if all of your work is synced online (https://adobe.ly/3RO7tCr). If yes, try deleting Illustrator, restarting your device, and then reinstalling the app to check if it helps.

If the issue persists, kindly share the crash report so that we can investigate this further:

Open iPad Settings > Privacy & Security > Analytics & Improvements > Analytics Data. You will see file names like “Illustrator-2023-01-03-083327.ips” (2023-01-03 is the date in the log & 083327 is the time). Ensure you share the recent log file after the crash by looking at the timestamp.
Upload the file to (https://adobe.ly/3Rqaad3) and share a link to the file here or via DM.

Looking forward to hearing from you.

Thanks,

Anubhav

Monika Gause

Community Expert

Updating the iPad OS was not a good idea. The new version is not (fully) compatible with Illustrator. You might need to wait until Apple gives it another update.

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