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Illustrator 2019 Crashes when Opening File on Second Monitor on Windows 10

Forum|Forum|6 years ago
September 26, 2019
2 replies
1507 views

Hope you guys could help me with this one.

I've recently installed a second monitor to my computer, and everytime i open any Illustrator file, while runing adobe illustrator in the second monitor, it crashes. The only way to open the file succesfully, is to run Illustrator in the first monitor, then open the file and drag the window to the second monitor.

I'm running with Nvidia GeForce GTX1070. The first monitor is with HDMI and the second with Display Port 1.4.

I've updated all drivers and all the adobe softwares.

Please help!

Thank you.

{Renamed by MOD}

Performance

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Correct answer gunawant1201

Okay, I found the answer for this just now.

I think the problem is from the GPU Perfromance. I disable it and now it not crashing anymore.

In preferences, go to "Performance" and untick the GPU Performance box.

gunawant1201Correct answer

Inspiring

Okay, I found the answer for this just now.

I think the problem is from the GPU Perfromance. I disable it and now it not crashing anymore.

In preferences, go to "Performance" and untick the GPU Performance box.

Srishti Bali

Community Manager

Hi Gunawan,

Glad to hear you're back on track. As you mentioned that issue is resolved by turning off GPU performance in Illustrator preferences, I would suggest that if you can try updating the graphic card driver from the manufacturer's website (for example, if you have an NVIDIA graphic card, then update driver from https://www.nvidia.in/Download/index.aspx?lang=en-in) your in your free time and then try to turn on GPU performance once again and check how it works.

Regards,

Srishti

A

alejandroamsel

Participant

thanks for this, I had the same issue, I solved it in the same way by turning off the GPU performance.

I updated my drivers (NVIDIA RTX 2060) just today and stills not working the GPU and crashes on a second screen, so this would be a problem of adobe?

Thanks in advance, Srihti!

Best regards,

Mirsha

Srishti Bali

Community Manager

Hi there,

Sorry to hear about the trouble you are facing with Illustrator on second screen. Similar issue was reported earliar with Illustrator 2018 and was fixed (https://illustrator.uservoice.com/forums/601447-illustrator-bugs/suggestions/34917547-illustrator-crashes-when-opening-file-on-second-mo). If you are not already on the latest version, then we recommend you to update the application.

I would request if you can share a few more details like:

OS and version of Illustrator
Where the files are saved (Network Drive/ System HDD/ Shared Folder on System /External HDD)?

You can also try to set external monitor as your primary screen. Let us know if that helps.

Regards,

Srishti

F

FradichOvertoneAuthor

Participant

Hello,

I've seen the issue you've sent but unfortunately there's no answer on how to fix it.

I'm using Windows 10 and Adobe Illustrator cc 23.0.6. and the files are in the system HDD

Srishti Bali

Community Manager

Thanks for sharing the information. Please submit the crash report with your email address by following the steps shared here: https://helpx.adobe.com/in/illustrator/kb/crash-next-steps.html

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