Illustrator 27.1.1 update

Forum|Forum|3 years ago
January 16, 2023
2 replies
1891 views

The stability of this update is trash. The application constanly crashes with no error report with no warning. For the price we are paying for the cloud software, Adobe needs to do better. We rely on these tools to generate income to feed out families. Having to redo work is time consuming and frustrating. We do not need more headaches in our lives. Please fix it.

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Chiara23566432p1sm

Participant

Did you solve this? I am having the same exact issue.

S

Sly SessionAuthor

Inspiring

No
Personal details removed by moderator.

Doug A Roberts

Community Expert

Does it crash in particular circumstances? What are you doing when it crashes?

If it crashes all the time for no reason, it's unlikely to be a generic problem and may be something specific to your setup. In which case, you should contact support directly and ask them to take a look:

https://helpx.adobe.com/contact.html?rghtup=autoOpen

S

Sly SessionAuthor

Inspiring

It randomly crashes. Whether I am importing images, adjusting layouts of objects, etc...I work with files local to my machine on Sata drives, SSD, and external Sata Drives and SSD. I do not work from a network. My set up has remained the same for the past few years with no issues with Illustrator. Since the number 27+ updates it has continually crashed with no error logs generated, it just disappears from the screen and closes. Sometimes a recovered file is generate sometimes not. I rolled back to 26.52 and it seems to working without issue.

Monika Gause

Community Expert

You could check whether there is an update for your graphics card driver

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