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PugMOM
PugMOM
Participating Frequently
February 20, 2024
Question

Illustrator constantly freezing/locking up/ReInstalled 2.18.2024 - what is going on!

  • February 20, 2024
  • 2 replies
  • 439 views

I work in Illustrator daily - the newest version is absolute crap! Constant freezing/locking up - why is it so bad now???

Anyone with any magic or fixes?

    This topic has been closed for replies.

    2 replies

    bárbaram32055869
    bárbaram32055869
    Participating Frequently
    March 27, 2024

    i'm having the same issues, ever since 2024 updates started, the worst part is the program it self doesnt even recognizes it crashed, even though i can select anything, move anything or use any tools or click anything on the toolbar (top menu options) until i force quit it, then it generates a crashed and retrives my files but there is always something lost. Not to mention the that my focus is broken by an error of the program. 

    I have a mackbook pro 2020, 1,4 GHz Quad-Core Intel Core i5, 16GB ram, Sonoma 14.2.1. 
    It happens ramdomly, but mosty, i think, if i haven't saved for a while, no files in specific. 

     

    Monika Gause
    Community Expert
    Monika GauseCommunity Expert
    Community Expert
    March 27, 2024

    Please try and update Sonoma to 14.4

    bárbaram32055869
    bárbaram32055869
    Participating Frequently
    April 3, 2024

    Updated to the lastest sonoma 14.4.1 and still the same happens, in the 6 days that follow it has already crashed 4 times.
    Different files, at different times, no special features, the only common thing might be it's with files that have links (not a lot) and 3D.
    Illustrator does not realise by it self that it crashes and i have to go on console and force quit it myself. Sometimes, after i relaunch it issues an crash notice but others it doesn't even realise. One of the 4 times it crashed in these 6 days it run diagnostics test on launch. 

    Monika Gause
    Community Expert
    Monika GauseCommunity Expert
    Community Expert
    February 20, 2024

    Please tell us about your hardware and system. And plugins, fonts, font management

    Do you reboot regularly?

    Did you already reset the preferences?

    Is it always the same thing you are doing when it crashes?

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