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shihans67435017
Participant
January 18, 2017
Question

Illustrator crashes every time I try to drag objects with mouse

  • January 18, 2017
  • 2 replies
  • 474 views

Hi Everyone,

restart solves the issue temporarily but after a while it comes back. Here is the crash report in my mac.

[Crash log removed by moderator, please post to Pastebin]

    This topic has been closed for replies.

    2 replies

    Larry G. Schneider
    Community Expert
    Larry G. SchneiderCommunity Expert
    Community Expert
    January 18, 2017

    Try reinstalling AI and updating it to the most recent version of CS6 before anything else.

    timothyjamespaul
    timothyjamespaul
    Participant
    January 24, 2023

    No, that doesn't help; running Illustrator 27.2 in Mac OS Ventura 13.1, M1 processer—this keeps happening to me as well.  This began with version 27—crashing whilst dragging an object.  Also, interestingly, after restarting, Snap to Point is disabled every time.

    Anubhav M
    Community Manager
    Anubhav MCommunity Manager
    Community Manager
    January 24, 2023

    Hello @timothyjamespaul,

     

    Sorry to hear about this experience. Would you mind trying the suggestions shared in this help article (https://helpx.adobe.com/illustrator/kb/fix-crash-on-launch-issues.html) and checking if it helps?

    Also, kindly share a sample file (https://community.adobe.com/t5/illustrator-discussions/share-your-files-in-6-simple-steps/td-p/12967531) and the crash report by following the steps shared in this help article (https://helpx.adobe.com/illustrator/kb/crash-next-steps.html). While submitting the report, kindly use the same email account used here in the community so we can locate it quickly.

     

    Looking forward to your response.

     

    Thanks,

    Anubhav

    Om Nath Jha
    Om Nath Jha
    Legend
    January 18, 2017

    Hi Shihan,

    Does the app crashes after a specific workflow? Are there any third party plugin installed? Did you try resetting the preferences, if not please do and then check. For more details see : How to set preferences in Illustrator

    Regards,

    Om

    S
    shihans67435017Author
    Participant
    January 18, 2017

    Hi OM,

    Resetting preference did not help. It doesn't happen for a specific workflow, it just happens all the time. I don't think there is any third party plug in installed.

    Om Nath Jha
    Om Nath Jha
    Legend
    January 31, 2017

    Hi Shihan,

    Sorry for the delay in response. If you are still facing AI crash issues, please share your system details, OS & AI version so that we can troubleshoot further.

    Regards,

    Om

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