Illustrator crashes when opening any file

Question

I'm working on a newly set up PC with Windows 11

CPU: 11th Gen Intel(R) Core(TM) i7-11700 with 2.5GHz

32 GB RAM

GPU: NVIDIA GeForce RTX 3060

SSD with 1 TB and still about 900 GB free space

Illustrator worked fine for the first like 3 times I opened it, then crashed upon opening a file, did a reinstall and it was fine again for a few hours.

Then a NAS was added to my System and Illustrator crashed. Since then it crashes every time I try to open a file or create a new one.

I have already tried:

changing the standard printer
reinstalling
working with older versions
moving the folder
analysing the folder
analysing the SSD
updating graphicscard
obviously restarting the program and the PC

There also are no corrupt fonts or plug-ins

I really don't know what to do anymore, does anyone have any idea?

Udo32709486735o · Accepted Answer

Did you already reset the preferences? Did you install some other software in order to run that NAS?

I did reset the preferences and did not install any other software.

I still don't know what caused it to not function, neither does our IT Support but I reset my whole system and now it works.

Monika Gause · Answer

are you trying to open files from the NAS ? the person who attached it should just set it up correctly. but also: Illustrator does not like working directly on networked drives

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