Participant

Question

Illustrator crushed while saving. Got a 7gb TMP file that I can't open.

Forum|Forum|3 years ago
December 16, 2022
2 replies
617 views

Hello,

I was saving a document which I was working on in Illustrator as a pdf. It got 160 artboards, when the saving got to 160/160 it crashed and the pdf saved as a TMP file. I can't open it with Acrobat. If I open it in Illustrator it opens with blank 420x594mm artboards (the file had 148x210mm artboards).

I think part of the data should be there, the TMP file has 7.94gb, the amount which the pdf was supposed to have. While in illustrator Home tab, I can see the artboards in the ”Recent” section but they dissapear when I open it.

Any ideas what I can do?

This topic has been closed for replies.

Anshul_Saini

Community Manager

Hi @Mahir5C36,

Thanks for reaching out. Would you mind sharing the 8GB TMP file download link here or via DM? I will try my best to recover it.

As Ton said, file recovery gets turned off for complex or huge-size files for both offline & cloud and needs to be turned off. This is done so Ai doesn't slow down and there is no interruption in the user workflow.

Looking forward to the file.

Thanks,

Anshul Saini

M

Mahir5C36Author

Participant

Hello,

Thank you for answering!

This is the file. I've changed the format to ”.ai” by changing the name but I didn't do anything else to it.

I appreciate the help a lot!

Here is the link:

https://drive.google.com/drive/folders/1UAn9EvlUzUuio_fuj-aWdRpTKPyiH9-q?usp=share_link

Anshul_Saini

Community Manager

Thanks for sharing the file & patience. We tried but couldn't recover the temp file. Major data points are missing; only artboard 160 is fully intact.

Regards,

Anshul Saini

Monika Gause

Community Expert

Crashing while saving is the worst possible moment to crash.

Do you have a backup of the file?

Time Machine perhaps?

The Illustrator team can try and recover your file, but actually there is not a lot of hope. @Anshul_Saini could you perhaps help?

M

Mahir5C36Author

Participant

No Time Machine. I have the original document which I was working in, but I lost around 8 hours of work. I was hoping that there was a way to save the TMP File. I don't get why it is 8GB but doesnt contain anything.

I also had autosave activated but there is nothing, it sometimes turns off automatically for whatever reason.

M

Mahir5C36Author

Participant

This is how the TMP file shows in the ”recent” tab of illustrator, so there surely is some data on it.

Sign up

To post, reply, or follow discussions, please sign in with your Adobe ID.

Sign in to Adobe Community

To post, reply, or follow discussions, please sign in with your Adobe ID.

Scanning file for viruses.

This file cannot be downloaded