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Participant
May 13, 2022
Question

Illustrator doesn't open the files for me. I have an M1 MacOS Monterrey

  • May 13, 2022
  • 3 replies
  • 197 views

The application opens correctly but when you want to open a file in my folders it is fried for hours without being able to open. How can it be solved?

Try installing and uninstalling my times Illustrator and nothing!

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3 replies

Anubhav M
Community Manager
Community Manager
May 27, 2022

Hello @Munino,

 

I hope the problem is resolved by now. If not, kindly update Illustrator to version 26.3.1 and the macOS on your system to version 12.4 and share your observations.

 

Looking forward to your response.

 

Thanks,

Anubhav

Anubhav M
Community Manager
Community Manager
May 16, 2022

Hello @Munino,

 

Sorry to hear about this experience. I hope the steps shared by Prudenzio helped resolve the problem. Would you mind sharing a few more details like:


This information will really help us. I am looking forward to your response.

 

Thanks,

Anubhav

Inspiring
May 14, 2022

Is a common problem of last update. We are all waiting a solution with the fix of this bug. Try to disable GPU in "performances" options of illustrator before opening or creating new file. Temporary it will work.
We will wait for Adobe bug fix.