Skip to main content
I
Irakli Topuria
Known Participant
January 30, 2023
Answered

Illustrator keeps crashing. Maybe because of the Wacom tablet.

  • January 30, 2023
  • 2 replies
  • 2196 views

Hey everyone,

My Adobe Illustrator keeps crashing all the time and it started after the latest update to 27.2 version.

I think it's because of some Wacom Intous Pro pen settings, because when it crashes, Illustator crash report redirects me on the webpage, where there are some advices about how to setup Wacom, drivers etc.

I used to select "use as a mouse" in Wacom pen's mapping options. So maybe this comes in conflict with Windows 11's pen settings? (I also use a bluetooth mouse with my laptop) Then I tried to select "use as a pen" maping option, but the speed of the cursor was very slow, so I was manualy remaping the tablet - I was selecting a small portion of the tablet, to make it move fatser.

I have installed latest drivers for Nvidia (It's a laptop with AMD procesor wit integrated graphics + Nvidia RTX 3060) - I also instaledd the latest Wacom driver, also windows is up to date, but the crash is happening anyway.

Hope you can give me some adwise, to find out what is causing thees crashes.

Thank you and have a nice day

    This topic has been closed for replies.
    Correct answer Anshul_Saini

    Hi @Irakli Topuria,

     

    I'm sorry to hear about the trouble you've been experiencing with Illustrator crashing!
    This has been a reported issue by multiple users in recent weeks. The product team is aware of this and currently working on a fix.

    In the meantime, some users have reported success by rolling back the Wacom driver to a previous version, such as 6.4.0-11 or 6.3.46-2. Would you be willing to give that a try?

    Please let us know if that helps.

    Thanks,

    Anshul Saini

    2 replies

    S
    Sasha Sha
    Participant
    May 2, 2023

    Hi! Thank you for sharing the issue. I thought that I'm alone with this very strange problem. 

    It's May 2023 now and it seems that Wacome and Adobe still didn't fix the bag. 

    I will try the older Wacom driver as was suggested.

      Anshul_Saini
      Community Manager
      Anshul_SainiCommunity Manager
      Community Manager
      May 3, 2023

      Hi @christopherc88806812,

       

      Thank you for bringing this issue to our attention. We apologize for the inconvenience and frustration caused by this problem. We are aware of the issue with Wacom tablets, and our team is working with Wacom to find a solution. Soon Wacom will be rolling out monthly updates for their drivers containing potential fixes. In the meantime, using an older Wacom driver may be a temporary workaround. Please keep in mind that updating to the latest version of Illustrator will not cause any issues if you keep using an older Wacom driver.

       

      We appreciate your patience and understanding.

       

      Best,

      Anshul Saini

      Anshul_Saini
      Community Manager
      Anshul_SainiCommunity ManagerCorrect answer
      Community Manager
      January 31, 2023

      Hi @Irakli Topuria,

       

      I'm sorry to hear about the trouble you've been experiencing with Illustrator crashing!
      This has been a reported issue by multiple users in recent weeks. The product team is aware of this and currently working on a fix.

      In the meantime, some users have reported success by rolling back the Wacom driver to a previous version, such as 6.4.0-11 or 6.3.46-2. Would you be willing to give that a try?

      Please let us know if that helps.

      Thanks,

      Anshul Saini

      I
      Irakli TopuriaAuthor
      Known Participant
      February 22, 2023

      Thank you for answer. I installed Wacoms old driver (version 6.4.0-8) and it's working fine. I've also contacted Wacom team, and they said that they are working on this issue, so waiting for the new driver update.

        Anshul_Saini
        Community Manager
        Anshul_SainiCommunity Manager
        Community Manager
        February 24, 2023

        Hi Irakli,

         

        I'm glad to hear that rolling back the Wacom driver to an older version has resolved the crashing issue in Adobe Illustrator for you. Thank you for letting us know.

         

        Please don't hesitate to reach out to us again if you experience any further difficulties in the future. We'll do our best to assist you.

         

        Best,

        Anshul Saini

          Terms & ConditionsAccessibility statement
          Using the community Terms of use Privacy Cookie preferences Do not sell or share my personal information ad choicesAdChoices