Illustrator unusable because of crashes

Forum|Forum|3 years ago
November 21, 2022
2 replies
508 views

Mac OS 12.0.1

Illustrator 27.0.1

It crashes my whole machine (complete freeze) within 5 minutes of starting to use it every time. So it is currently unusable. I turned off the option for graphics card. What else should I try?

Bug

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A

Anubhav M

Community Manager

Hello @David27244684d6jl,

Sorry to hear about this experience. Would you mind trying to update the OS on your computer to the latest version (macOS 12.6.1) and checking if it helps? If the issue persists, kindly try removing Illustrator using the Creative Cloud Cleaner Tool and then installing it again and share your observations.

Looking forward to your response.

Thanks,

Anubhav