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Participant
February 17, 2023
Question

La herramienta de la mano es la unica activa

  • February 17, 2023
  • 3 replies
  • 561 views

No puedo seleccion ar ninguna herramienta . Solo la manita esta activa

This topic has been closed for replies.

3 replies

Anshul_Saini
Community Manager
Community Manager
February 17, 2023

Hi @Marisnewone!

 

I'm sorry to hear that you are having trouble selecting tools in Illustrator. This issue is commonly caused by a third-party app interfering with your keyboard. To solve this, you can try running your computer in Safe Mode (MacWindows). This will prevent any third-party software or services from automatically loading or opening. If it works fine in Safe Mode, then you can open other apps one by one and see which one is conflicting with Illustrator. You can use Task Manager/ Activity Monitor to identify the culprit and then close or uninstall it on your user account. Once done, launch the app in normal mode.

 

Another cause could be due to corrupt preferences. In this case, you may try resetting them.

 

I hope these solutions help you fix the issue. Let me know if you have any further questions.

 

Thanks,

Anshul Saini

Met1
Legend
February 17, 2023

What have you tried to fix it? Did you reset or trash prefs? Restart Illy? Restart your computer?

Did you just update either your OS or Illy?

sishamIAGD
Community Expert
Community Expert
February 17, 2023

Can you give us a bit more information please?

We need to know what system you are using and what your setup is?

What version of Illustrator are you using?

Can you provide any screenshots?