Main drop downs in Illustrator not responding.

Hello @Amy24590612gi4z,

Sorry to hear about your experience. Would you mind trying to reset Illustrator's preferences as described in this article (https://adobe.ly/428TVWD) and checking if it helps?

Disclaimer: Please note that renaming preferences folders will remove all the custom settings, and Illustrator will launch with default settings. You can also save a backup of the folders in case you want to. The location is mentioned above.

If the problem persists, kindly share more details, like the exact version of the OS/Illustrator and a screen recording of the problem (https://adobe.ly/3O8kqG7), so we can investigate this further.

Looking forward to hearing from you.

Thanks,

Anubhav