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billieztouch
billieztouch
Participating Frequently
April 3, 2023
Question

My adobe illustrator canot edit anything. Help me please.

  • April 3, 2023
  • 4 replies
  • 515 views

When I at home open my adobe illustrator, I can edit everything, all work well, but when I move to another location like cafe shop, I can open the file but I canot edit the file, only can move by hand tool even i selected other tools still canot use. I dont Know why...is that because of my location changed? I am using my Mac Mini. If I use my Mac Book Pro there is no problem for changing location.

 

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4 replies

billieztouch
billieztouchAuthor
Participating Frequently
April 4, 2023

Finally I found my problem, I remembered the first day i setup my MacMini, my itchy finger go turn ON this. After turn OFF all very OK now!! almost faint!!

 

 

billieztouch
billieztouchAuthor
Participating Frequently
April 4, 2023

I also posted my question at Mac forum 

here is the link https://discussions.apple.com/thread/254763602

Monika Gause
Community Expert
Monika GauseCommunity Expert
Community Expert
April 3, 2023

First thing I would do is reboot the computer.

billieztouch
billieztouchAuthor
Participating Frequently
April 4, 2023

I have no confident to do the reboot, maybe later I look for Mac Support to guide me.

Rene Andritsch
Community Expert
Rene AndritschCommunity Expert
Community Expert
April 3, 2023

Can you please specify your exact Illustrator and macOS versions (macMini and MAcBook Pro). Are the macs both Intel or Apple Silicon or mixed?

billieztouch
billieztouchAuthor
Participating Frequently
April 4, 2023

My Illistrator up to date, MacMini is M2 chip (New & software update done), Macbook Pro is Intel ( software update done). 

Mac mini 2023

Chip Apple M2

Memory 16 GB

macOS Ventura 13.3

MacBook Pro (Retina, 13-inch, Early 2015)

Processor 2.7 GHz Dual-Core Intel Core i5

Memory 8 GB 1867 MHz DDR3

Graphics Intel Iris Graphics 6100 1536 MB

macOS Monterey Version 12.6.4



Yesterday I allowed Adobe Support to remote my MacMini after he done everything and restart the Illustrator back to normal can edit, But after 30min the problem came back again. canot edit and only show hand tool. I have no time to deal with it, I use back my old Macbook Pro to do my work. 

This morning I try again the Illustrator on my MacMini it can edit again, but after a moments then canot edit again until now. Still canot figure out what is the problem. 

One thing very weird when I edit text in the illustrator, I canot use the space bar, everytime I tap the space bar, a dialog box came out ask me want to save before close? But i never set any shortcut key to close file action. 

 

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