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Participant
July 13, 2023
Question

Printing Illustrator documents

  • July 13, 2023
  • 1 reply
  • 371 views

I'm trying to print a document in Illustrator, but I'm getting a message stating "The specified ppd is invalid. The default ppd will be used.  When I click OK, it starts to print.  It goes between 45 - 82 percent, then it freezes and not respond.  How do I know if the specified ppd is invalid and how to fix it?  Thanks.

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1 reply

Monika Gause
Community Expert
Community Expert
July 13, 2023

What kind of printer are you using?

Did you install it correctly?

Participant
July 13, 2023

The program was previously installed and working with no issues. The printer is a Xerox E-C550.

Monika Gause
Community Expert
Community Expert
July 13, 2023

Do you use saved print presets?