Problema con el GPU

Question

Hola! como andan?

Acabo de comprar una compu y al instalar Illustrator, me dice que el GPU es incompatible y estoy teniendo bastantes problemas para solucionarlo.

Dejo imágen de las especificaciones, agradezco cualquier tipo de ayuda que me puedan brindar

Muchas gracias!
Que tengan lindo dia

Anshul_Saini · Answer

Hello @Micaela27914255rwf7,

I understand that you're having trouble with Illustrator due to a GPU compatibility issue. I see that you have checked your system specs, but Illustrator requires at least 1 GB (1024 MB) of VRAM (Video RAM) to function correctly. Your system, as shown in the screenshot, seems to have an integrated GPU with 512 MB of VRAM, which may be causing the issue.

However, to further diagnose the problem and see if there's any potential solution, the product team has requested the "AISniffer" file from your system. Please locate and share this file as requested:

Navigate to the following folder on your computer: C:\Users\<username>\AppData\Roaming\Adobe\Adobe Illustrator 27 Settings\<locale>\x64
You should find the "AISniffer" file in this location.

This information will help them understand your system configuration better and further investigate this.

Thank you for your patience and cooperation in this matter. If you have any further questions or need additional assistance, please don't hesitate to ask.

Best regards,

Anshul Saini

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