Skip to main content
G
Gildas
Participant
July 12, 2023
Answered

Problème enregistrement Illustrator et Photoshop

  • July 12, 2023
  • 2 replies
  • 334 views

Bonjour,

je rencontre régulièrement un problème d'enregistrement ou d'exportation dans Illustrator et Photoshop, la fenetre d'enregistrement ne s'affiche pas et le raccourci ne focntionne pas alors que d'autres oui. Ce n'est pas pemanent mais ça revient régulièrement.

Imac 24 M1 2021, 16 GO, OS Monterey 12.2.1

    Correct answer Anshul_Saini

    Hi @Gildas,

     

    Thank you for reaching out about the issue you're facing when saving or exporting in Illustrator and Photoshop.

     

    I want to inform you that there was a known issue with saving and exporting in Adobe apps on macOS Monterey last year. To resolve this issue, it is recommended to upgrade your macOS to version 12.3.1 or later.

     

    Please ensure that you have updated your macOS to the latest version and then try saving or exporting again in Illustrator and Photoshop. If the problem persists, please let us know, and we'll be happy to assist you further.

     

    Best regards,

    Anshul Saini

    2 replies

    Mike_Gondek10189183
    Community Expert
    Mike_Gondek10189183Community Expert
    Community Expert
    July 13, 2023

    Is the Adobe Cloud App up & running? Your OOBE may be corrupted, when save is gone ro taking long to come up.

     

    OOBE RESET MAC  

    1. Quit the Creative Cloud desktop app  (100% you must do this)
    2. The \Users\<user folder>\Library\ is hidden by default for macOS 10.7 and above. Option click on the GO in the mac finder to reveal the Library folder.
    3. /Users/<user folder>/Library/Application Support/Adobe/OOBE
    4. Delete all the files within the OOBE folder, but do not delete the folder itself.

     

     

    G
    GildasAuthor
    Participant
    July 13, 2023

    Merci pour cette réponse, j'ai mis à jour mon OS et tout fonctionne beaucoup mieux.

     
      Anshul_Saini
      Community Manager
      Anshul_SainiCommunity ManagerCorrect answer
      Community Manager
      July 12, 2023

      Hi @Gildas,

       

      Thank you for reaching out about the issue you're facing when saving or exporting in Illustrator and Photoshop.

       

      I want to inform you that there was a known issue with saving and exporting in Adobe apps on macOS Monterey last year. To resolve this issue, it is recommended to upgrade your macOS to version 12.3.1 or later.

       

      Please ensure that you have updated your macOS to the latest version and then try saving or exporting again in Illustrator and Photoshop. If the problem persists, please let us know, and we'll be happy to assist you further.

       

      Best regards,

      Anshul Saini

        Terms & ConditionsAccessibility statement
        Using the community Terms of use Privacy Cookie preferences Do not sell or share my personal information ad choicesAdChoices