Roland Cutstudio not on Window-Extensions menu - AI v26.5

Forum|Forum|3 years ago
August 25, 2022
1 reply
567 views

Hi,

I am hoping someone can help. I extensively use AI and export designs to my Roland Vinyl cutter using the Roland Cutstudio plug-in, which has always been accessible from teh Window-Extension menu.

I have recetly updated AI to v26.5 and the cutstudio extension is no longer listed.

I have uupdated both AI and the Roland plug-in, but the only item on the Window-Extensions menu is "Libraries"

Have I missed something?

Thanks

Tash

Tools

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Correct answer Anubhav M

Hello tashap14481618,

Sorry to hear about this experience. I would request you try removing and then reinstalling the RolandCutStudio plugin (https://exchange.adobe.com/creativecloud.details.15901.roland-cutstudio-plugin-for-ai.html) and share your observations.

Looking forward to hearing from you.

Thanks,

Anubhav

Anubhav M

Correct answer

Community Manager

Hello tashap14481618,

Sorry to hear about this experience. I would request you try removing and then reinstalling the RolandCutStudio plugin (https://exchange.adobe.com/creativecloud.details.15901.roland-cutstudio-plugin-for-ai.html) and share your observations.

Looking forward to hearing from you.

Thanks,

Anubhav

T

tashap14481618Author

Participant

Thanks Anubhav,

I completely uninstalled the previous plug-in, then re-installed following teh guide and it is now back on teh Extensions menu.

Thank you

Tash

Anubhav M

Community Manager

Hello @tashap14481618,

Glad to hear that the problem was solved. Feel free to reach out if you need further assistance in the future. We'd be happy to help.

Regards.

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