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krousen56
Inspiring
April 12, 2019
Answered

Switch to Hand tool keyboard shortcut stopped working, why?

  • April 12, 2019
  • 4 replies
  • 2186 views

These 3 keyboard shortcuts have stopped working in Illustrator version 32.0.3 for macOS

ShortcutmacOS key combinations
Switch to Hand tool (when not in text-edit mode)Spacebar
Switch to Zoom tool in magnify modeSpacebar + Command
Switch to Zoom tool in reduce modeSpacebar + Command + Option

Without these shortcuts, my production time has increased tremendously. You can't be a power user without these key commands.

Why have they been removed?

This topic has been closed for replies.
Correct answer Monika Gause

Try and close your browser.

4 replies

Participant
October 1, 2021

I noticed the exact same problem with Mac Illustrator 2021 and Photoshop. Simply resetting the prefs from the Preferences > General dialog didn't work. I finally understood that I needed to log out of my Adobe account on this page in my browser. I then chose Reset Preferences from the Preferences > General dialog but switched to my brower and logged out of my Adobe account on the page. I then proceeded in Illustrator 21 in going ahead with the prefs reset and that  solved the issue. I know not why.

krousen56
krousen56Author
Inspiring
April 12, 2019

That did it! I closed Illustrator, and logged off my account. This morning, I logged on, launched Illustrator, and the keyboard shortcuts work.

Thank you for the quick response.

Eugenio.NYC
Participating Frequently
April 12, 2019

Hi

Reset preferences

https://helpx.adobe.com/illustrator/using/setting-preferences.html

Let me know if that helps

E

krousen56
krousen56Author
Inspiring
April 12, 2019

This did the job! Thank you.

Monika Gause
Community Expert
Monika GauseCommunity ExpertCorrect answer
Community Expert
April 12, 2019

Try and close your browser.

Participant
December 12, 2023

This did not work for me on a MAC.

Monika Gause
Community Expert
Community Expert
December 12, 2023

If it's not the browser, then probably another one from the list:

 

  • WebRoot
  • Apple Terminal
  • Word, Excel, Powerpoint
  • »Enable Full Keyboard« in Settings > Accessibility > Keyboard on Mac OS
  • Apple Mail, Outlook
  • Spacebar is used as a shortcut by the system
  • Chrome, Internet Explorer, Safari
  • Wacom Desktop Center, Wacom settings
  • Windows Touch Pad problem
  • LastPass, Bitwarden (password managers)
  • The VPN