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Participant
September 19, 2023
Question

When import EMF files in illustrator prompt "The operation cannot complete because of an unknown“

  • September 19, 2023
  • 1 reply
  • 279 views

In the Windows system, I created a graph in Graphpad and used the EMF+ option in Graphpad to export the EMF picture. It looked like it called Gdiplus.dll for drawing, but when it was imported to AI, it prompted "The operation cannot complete because of an unknown". But this picture can be displayed normally in PowerPoint. I had compared the Gdiplus.dll used by GraphPad, PowerPoint and AI at runtime is same one. It is speculated that there may be a problem when AI calls Gdiplus.dll. Can someone help me locate this bug?  

 

I uploaded the picture to github.

https://github.com/HowcanIwriteCode/PP

 

Thanks in advance!

 

This topic has been closed for replies.

1 reply

Monika Gause
Community Expert
Community Expert
September 19, 2023

If you can load it in PowerPoint, then maybe export a PDF from there?

Participant
September 20, 2023

Sure, PDF is a solution, and I can find many ways to get this graph I need, but I want to solve this bug.

 

Thanks

Monika Gause
Community Expert
Community Expert
September 20, 2023

In that case you might want to report it as a bug to https://illustrator.uservoice.com